FAQs

When will I receive my order?

Items are via Royal Mail within 2 weeks of purchase.

Domestic (UK) orders are sent second class and should arrive within a week of dispatch
International orders usually take 2-4 weeks to arrive, but it may be longer depending on customs and your local postal service

Please note there may be shipping delays due to Covid-19 and packages may take over 2 months to reach some countries. If you are concerned about losing packages, I recommend you purchase tracking.

I made an error when entering my shipping info, can I change the address?

Use the contact form ASAP; if your order hasn't been shipped, I can change the label. Unfortunately, I cannot offer refunds if the package has been mailed.

I made 2 orders by accident. Can I combine them?

Same as above.

My order was damaged/incorrect/did not arrive. What do I do?

Sorry to hear this! Please contact me with photographic evidence of damage or wrong item issues and we'll work something out. I try to offer refunds or replacements to the best of my ability.

If your order doesn't arrive 10 weeks past the dispatch date, contact your local post office and double-check the shipping details entered at checkout are correct before getting in touch.

I am not liable for lost mail due to customers entering the wrong details.

If a package is returned because you did not collect it from your post office, you will need to cover new shipping costs.

Do you take commissions or do other custom jobs?

On a case basis. You can email andrealwt08@gmail.com with any commission, freelance or licensing requests.

Where else can I get your stuff online?

INPRNT
Storenvy - for the group artbooks I organize, initial pre-orders and PDFs are available here
Displate - for large metal prints

If you find my art being sold on any other sites, it's most likely stolen, so please let me know!

I saw a drawing that's not available on this store, will it be listed?

Check the above links first - if you don't see it there, feel free to ask! No promises (as things are retired frequently, may not be the right dimensions, or I cannot sell fanart on other platforms).

I have a question that's not covered.

Send a message, I'll do my best to help!